Starlight's most important responsibility

At Starlight our most important responsibility is to ensure our programs are provided in an environment that is caring, nurturing and safe for all children and young people. In fact, we're very proud that we've been awarded full Safeguarding Children accreditation through the Australian Childhood Foundation. This means our entire team strive for the highest possible standards with respect to safeguarding children and young people from abuse.

We have a detailed Safeguarding Children and Young People (SCYP) Policy and SCYP Code of Conduct Policy. These guide the Starlight team in their behaviour towards, and in the presence of, children and young people to prevent potentially harmful behaviour. We also have a SCYP Reporting and Responding Policy which outlines how we will respond to abuse and neglect if it occurs.

Our SCYP Policy, SCYP Code of Conduct Policy and SCYP Reporting and Responding Policy have all been approved by our National Board of Directors. Every single member of the Starlight team is committed to providing a safe and nurturing environment for all children and young people participating in our programs.

In particular, we are committed to safeguarding children and young people participating in our programs from any form of sexual abuse, physical abuse, emotional or psychological abuse or neglect.

Our Safeguarding children and young people policies

Information for children, young people and families

Keeping children safe is something everyone can be involved in and we have developed information specifically for parents / guardians, children and young people. This information is available to help everyone understand what they can expect from the Starlight team and how they can contribute to a positive experience when participating in our programs. All information is available in six different languages.

For children

View our information for children about being safe and feeling safe at Starlight

SCYP Statement for children

SCYP Code of conduct for children

For young people

Find out how young people can support us to provide a safe and fun environment for everyone participating in Starlight's programs.

SCYP Statement for young people

SCYP Code of conduct for young people

For parents and guardians

Find out what you can expect from the Starlight team and how you can support our child-safe environment.

Guidelines for parents and guardians

Information for parents and guardians

Customer feedback and complaints

At Starlight we listen to children and young people. We welcome and encourage their feedback, as well as feedback from families participating in our programs, donors, supporters and health partners. We are always happy to hear what we are doing well and are just as keen to hear how we can improve.

We take complaints seriously.

If you would like to make a complaint or have any feedback you would like to share, here's how you can do it:

  • Phone our Supporter Engagement Team on 1300 727 827 

  • Speak to a Starlight team member 

  • Send us a message via our Contact Us form

  • Drop us a line at PO Box 101 St Leonards NSW 1590 

  • Connect with us on Facebook, Instagram and Twitter

However, if your complaint is of a more serious nature, Starlight also offers an independent reporting service. This service is to be used for suspected breaches of our Safeguarding Children and Young People Policy and Code of Conduct or other inappropriate workplace behaviour. You can contact the Starlight Reporting Service on 1800 951 150.